Privacy Policy

1. Who We Are

Veluve, Inc. (“Veluve,” “we,” “our,” or “us”) is a Florida-based personal care brand. Our website is designed to educate shoppers, share product information, publish journal content, invite visitors to join The Veluve Circle, and direct shoppers to trusted third-party platforms such as Amazon for purchases.

You may contact us at info@veluveproducts.com.

2. Information We May Collect

Depending on how you interact with Veluve, we may collect the following categories of information:

• Contact information: name, email address, phone number, mailing address, and message details.
• Newsletter information: information submitted through The Veluve Circle signup form, including first name, last name, and email address.
• Customer support information: questions, comments, Amazon-related questions, product inquiries, and correspondence you send to us.
• Website usage information: IP address, browser type, device information, pages viewed, referral source, approximate location, time spent on the website, and similar analytics information.
• Email and marketing preferences: email subscription status, campaign engagement, unsubscribe preferences, and communication preferences.
• User-submitted content: comments, reviews, survey responses, form submissions, testimonials, or other information you voluntarily provide.
• Product-safety information: information you voluntarily provide about product concerns, sensitivities, irritation, allergic reactions, adverse experiences, or similar product-related issues.
• Technical and security information: log files, browser data, device identifiers, and information used to detect fraud, abuse, or security issues.

3. How We Use Information

We may use information to:

• Respond to questions, contact requests, product inquiries, and customer support messages.
• Send Veluve Circle emails, product updates, ingredient insights, launch announcements, educational content, and exclusive offers when you subscribe.
• Improve website design, content, navigation, product education, search visibility, and shopper experience.
• Maintain business records and comply with legal, regulatory, product-safety, and reporting obligations.
• Evaluate product feedback and address product-quality or safety concerns.
• Protect the website, prevent misuse, detect fraud, and maintain security.
• Understand shopper interest in Veluve products, journal articles, and educational content.
• Manage email subscriptions, unsubscribe requests, and communication preferences.

4. The Veluve Circle and Email Marketing

When you join The Veluve Circle, we collect the information you submit, such as your name and email address. We use this information to send Veluve updates, product education, special announcements, exclusive offers, launch information, and related brand communications.

We may use email service providers, such as Brevo or similar platforms, to manage subscriptions and send email communications. These providers process information on our behalf according to their own terms and privacy practices.

You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at info@veluveproducts.com.

5. Amazon Purchases and Third-Party Platforms

Veluve may direct shoppers to Amazon or other third-party platforms to complete purchases. When you leave the Veluve website and visit Amazon, Amazon’s privacy policy, terms, checkout process, shipping, returns, customer service, cookies, tracking, and account practices apply.

Veluve does not control Amazon’s data collection, order processing, payment handling, shipping, returns, delivery timing, pricing, reviews, customer service, or account practices. Please review Amazon’s policies when shopping on Amazon.

6. Payments

At this time, Veluve may direct purchases to Amazon. If Veluve offers direct website checkout in the future, payment information may be processed through third-party payment processors. Veluve does not intend to store full credit card numbers on its own servers. Payment processors may collect and process payment information according to their own terms and privacy policies.

7. Product Safety, Adverse Events, and Regulatory Records

If you contact us about a product concern, sensitivity, irritation, allergic reaction, or other product experience, we may collect information necessary to evaluate and respond to the issue. This may include your name, contact information, product name, lot or batch information if available, purchase source, description of the event, photographs you voluntarily provide, and related details.

We may use and retain this information for product-quality review, safety evaluation, recordkeeping, regulatory reporting, and compliance with applicable laws. Where required, information may be shared with governmental or regulatory authorities, including the U.S. Food and Drug Administration.

8. Cookies, Analytics, Pixels, and Similar Technologies

Veluve may use cookies, pixels, web beacons, embedded scripts, analytics tools, log files, and similar technologies to operate our website, understand visitor activity, improve website performance, remember preferences, measure marketing effectiveness, and help us provide a more relevant online experience.

Cookies are small files placed on your browser or device. Some cookies are necessary for the website to function properly, while others help us understand how visitors use our website or interact with Veluve content.

We may use the following types of cookies or similar technologies:

• Strictly necessary cookies: Help the website function, load pages, maintain security, and provide basic features.
• Performance and analytics cookies: Help us understand how visitors use our website, which pages are viewed, and how content performs.
• Functionality cookies: Help remember preferences and improve the visitor experience.
• Marketing or advertising cookies: May help measure campaigns, understand referral traffic, or support interest-based advertising if such tools are used.
• Third-party cookies: May be placed by service providers, analytics platforms, embedded content, social media platforms, email marketing tools, or third-party websites such as Amazon when you click external links.

You can control cookies through your browser settings, including blocking or deleting cookies. If you disable cookies, some website features may not function properly. The FTC notes that browsers may allow users to limit or block cookies, and consumers can also manage online tracking and personalized advertising through privacy settings and browser tools.

Some privacy laws define certain advertising, analytics, or tracking activities as “sale,” “sharing,” or “targeted advertising.” Where required by applicable law, Veluve will provide applicable opt-out rights. California privacy guidance recognizes the right to opt out of sale or sharing, including sharing for cross-context behavioral advertising.

If Veluve adds a cookie banner, cookie preference center, analytics platform, advertising pixel, or similar tracking tool, this Privacy Policy may be updated to provide additional details.

9. How We Share Information

We may share information with:

• Service providers: website hosting, email marketing, analytics, security, customer support, form tools, and technical vendors.
• Marketing and communication tools: platforms used to manage email subscriptions and send requested communications.
• Amazon and third-party platforms: when you choose to visit, shop, or interact with those third-party services.
• Regulatory authorities: when necessary for product-safety, legal, or compliance obligations.
• Professional advisors: attorneys, accountants, consultants, insurers, or other advisors when reasonably necessary.
• Business transfers: if Veluve is involved in a merger, acquisition, restructuring, financing, or sale of assets.
• Legal purposes: if required by law, subpoena, court order, government request, or to protect rights, safety, property, or security.

We do not sell your personal information in the ordinary meaning of selling a customer list for money.

10. Your Privacy Choices

Depending on where you live and whether applicable legal thresholds are met, you may have rights to request access to, correction of, deletion of, or information about certain personal information we maintain about you. You may also have the right to opt out of certain uses of personal information where applicable.

To make a privacy request, email us at info@veluveproducts.com. Please include enough information for us to verify and respond to your request. We may need to retain certain information for legal, safety, accounting, security, regulatory, or business-record purposes.

11. U.S. State Privacy Notices

Some U.S. states provide residents with additional privacy rights. Depending on your state and whether statutory thresholds apply to Veluve, you may have rights to know, access, correct, delete, obtain a copy of, or opt out of certain uses of personal information.

California, Colorado, Connecticut, Virginia, Utah, Florida, and other states may provide privacy rights under certain circumstances. This section is intended to provide notice in a clear and practical way, but some rights may apply only if a specific law applies to Veluve based on business size, data volume, revenue, or other statutory thresholds.

To submit a privacy request, contact info@veluveproducts.com.

12. Do Not Sell or Share / Targeted Advertising

Veluve does not sell customer lists for money. However, some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly to include certain advertising, analytics, or tracking activities. If Veluve uses tools that fall within those definitions, we will provide applicable opt-out rights where required.

You may contact us at info@veluveproducts.com with “Privacy Opt-Out Request” in the subject line.

13. International Visitors

Veluve is operated from the United States. If you access our website from outside the United States, you understand that your information may be processed and stored in the United States, where privacy laws may differ from those in your country or region.

If you are located in the European Economic Area, United Kingdom, Switzerland, Canada, or another jurisdiction with privacy rights, you may have additional rights under applicable law, including rights to access, correct, delete, restrict, object to processing, withdraw consent, or request portability of certain personal information. To make a request, contact us at info@veluveproducts.com.

14. Legal Bases for Processing Where Required

Where privacy laws require a legal basis for processing, we may process personal information based on one or more of the following: your consent, performance of a contract or requested service, our legitimate business interests, compliance with legal obligations, protection of rights and safety, and product-safety or regulatory obligations.

15. Children’s Privacy

Veluve websites and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete it.

16. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, email system, database, or online service can be guaranteed to be completely secure. You should use caution when submitting information online.

17. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including customer communication, legal compliance, product-safety records, business records, email subscription management, dispute resolution, tax and accounting records, fraud prevention, and security.

18. Links to Other Websites

Our website may link to Amazon, social media platforms, email platforms, payment processors, embedded media, or other third-party websites. We are not responsible for the privacy practices, security, content, or policies of third-party websites.

19. User Content, Reviews, and Public Areas

If you submit comments, testimonials, reviews, blog comments, social media posts, or other content intended for public display, that information may be visible to others. Please avoid submitting sensitive personal information in public areas.

20. SMS or Text Messaging

If Veluve offers SMS or text messaging in the future and you choose to opt in, we may use your phone number and related interaction information to send messages you requested. You may opt out by following the instructions provided in the message, such as replying STOP, where applicable.

21. Artificial Intelligence and Automated Tools

Veluve may use automated tools, analytics, website plugins, search tools, or AI-assisted tools to improve website content, customer support, product education, and internal business operations. We do not use automated tools to make decisions that produce legal or similarly significant effects about website visitors.

22. English Language Controls

This Privacy Policy is written in English. Any translation is provided for convenience only. If a translated version conflicts with the English version, the English version controls.

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date will reflect the latest version. If we make material changes, we may provide notice through the website, email, or another reasonable method. Continued use of the website after updates means you acknowledge the revised policy.