Return Policy

Effective Date: [March 1, 2025]

Thank you for choosing VELUVE. We take pride in crafting luxurious, handcrafted personal care products using the finest natural ingredients. Due to the artisanal nature of our products and strict hygiene standards, we kindly ask you to review our return policy below before making a purchase.

1. General Policy

All sales at VELUVE are final. Because our products are custom-made in small batches and are designed for personal use, we do not normally accept returns or exchanges.

2. Exceptions

While we strive for perfection in every product, we understand that issues may occasionally arise. The following exceptions apply:

  • ● Damaged or Defective Products: If your order arrives damaged, defective, or if you receive an incorrect item, please contact us within 7 days of delivery. We may request photos or additional information to better understand the issue.
  • ● Shipping Errors: In the rare event that an error occurs during shipping, please notify us immediately so we can work to resolve the matter.

3. How to Request a Return or Exchange

If you believe your order qualifies for a return or exchange under our exception policy:

  • 1. Contact Us: Email our customer support team at support@veluveproducts.com with your order number, a detailed description of the issue, and, if applicable, photographs of the damaged or incorrect product.
  • 2. Review Process: Our team will review your case and, if approved, provide you with instructions for returning the product.
  • 3. Resolution: If your return request is approved, we will offer a replacement or a refund (excluding shipping charges). We will cover return shipping costs for damaged or defective items.

4. Non-Returnable Items

For hygienic and safety reasons, the following items cannot be returned or exchanged:

  • ● Opened or Used Products: Once a product has been opened, used, or its seal broken, it cannot be returned.
  • ● Custom and Seasonal Items: Products made to order or part of a limited seasonal promotion are non-returnable unless they arrive damaged or defective.

5. Important Considerations

  • ● Quality Assurance: Every VELUVE product undergoes strict quality control before shipping. We use premium ingredients like natural essential oil blends (Radiant Rose, Rainforest Essence, Spirit Cleanse, etc.) and carefully handcrafted methods to ensure you receive the best possible product.
  • ● Customer Satisfaction: Your satisfaction is our top priority. Although returns are not generally accepted, we are committed to resolving any issues that may occur with your order.
  • ● How to Contact Us: For any questions regarding this policy or to initiate a return, please reach out to us at support@veluveproducts.com.

VELUVE is dedicated to providing you with an exceptional self-care experience. We appreciate your understanding of our policies, which help us maintain the highest standards of quality and hygiene in our handcrafted products.

Thank you for shopping with VELUVE.