Terms and Conditions

Last Updated: February 25, 2025

Welcome to Veluve (“Company”, “we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your use of our website located at www.veluveproducts.com (the “Site”) and your purchase of our artisan soap and beauty products (“Products”). By accessing or using our Site, you agree to be bound by these Terms as well as our Privacy Policy. If you do not agree, please do not use our Site.

1. Eligibility

By using this Site, you represent that you are at least 18 years old and have the legal capacity to enter into a binding agreement. If you are using the Site on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

2. Orders and Payment

  • ● Product Descriptions & Pricing: We strive for accuracy in all product descriptions and pricing. However, errors may occur, and we reserve the right to correct them without prior notice.
  • ● Order Acceptance: All orders are subject to acceptance by Veluve. We reserve the right to refuse or cancel any order for any reason.
  • ● Payment: Payment must be made at the time of purchase using our secure payment gateway. All transactions are processed in accordance with our Payment Policy.

3. Shipping and Delivery

  • ● Shipping Information: Orders will be shipped to the address provided during checkout. Please ensure that your shipping details are accurate.
  • ● Delivery Estimates: Shipping times and costs are estimates and may vary based on your location and chosen shipping method. Veluve is not liable for any delays or damages incurred during shipping.
  • ● Risk of Loss: Title and risk of loss for the Products pass to you upon delivery to the shipping carrier.

4. Returns and Refunds

Please review our Returns and Refunds Policy for detailed information regarding return eligibility, process, and timelines. Generally:

  • ● Return Window: Requests must be initiated within the timeframe specified on our Returns and Refunds Policy.
  • ● Condition: Items must be returned in their original condition and packaging.
  • ● Refunds: Refunds will be processed after inspection and approval of the returned item(s). Shipping fees may not be refundable.

5. Intellectual Property

All content on the Site—including text, images, logos, graphics, and product designs—is the property of Veluve or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or otherwise use any content without our prior written consent.

6. Product Information and FDA Compliance

  • ● Cosmetic Use Disclaimer: Our Products are intended solely for cosmetic and external use. They are not intended to diagnose, treat, cure, or prevent any disease. These statements have not been evaluated by the U.S. Food and Drug Administration (FDA).
  • ● FDA Requirements: Veluve complies with all applicable FDA regulations for cosmetic products. All product labels include the necessary warnings and directions for use in accordance with FDA guidelines.
  • ● Exemption Notice: Pursuant to Florida Statute 499.01(2)(p), Veluve is recognized as an exempt company for its line of artisan soap and beauty products. This exemption reflects our products’ intended cosmetic use and our compliance with relevant state and federal guidelines.

7. Disclaimer of Warranties

The Site and all Products and services provided through it are offered “as is” without any express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. Veluve does not guarantee:

  • ● That the Site will be uninterrupted, error-free, or completely secure.
  • ● The accuracy, reliability, or completeness of any information, product descriptions, or prices. Your use of the Site and any reliance on the information provided is at your own risk.

8. Limitation of Liability

To the fullest extent permitted by law, Veluve, its affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including loss of profits, data, or use) arising out of or in connection with your use of the Site or any Products purchased from us. In no event shall our total liability exceed the amount paid by you for the specific Product that gave rise to the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless Veluve and its affiliates from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising out of or related to your use of the Site, your violation of these Terms, or your infringement of any third-party rights.

10. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be resolved exclusively in the state or federal courts located in Miami-Dade County, Florida. You hereby consent to personal jurisdiction and venue in these courts.

11. Modifications to Terms

Veluve reserves the right to modify or update these Terms at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site after such modifications constitutes your acceptance of the revised Terms.

12. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

  • ● Email: info@veluveproducts.com
  • ● Mailing Address: Veluve, 7850 NW 146th Street, Suite 508, Miami Lakes, Florida 33016

By using our Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.